Terms and Conditions

Access to and use of the Platform is available only to individuals who are at least 18 years old and can form legally binding contracts under applicable law. By accessing or using the Platform, you represent and warrant that you are eligible.

We are an online web and mobile application that connects users of the Platform who request for local lifestyle services via the Platform (known as "Consumers" thereafter) and users who provide local lifestyle services (known as "Local Services" thereafter) to consumers (known as "Service Pro" for singular and "Service Pros" for plurals thereafter).

Consumers and Service Pros (collectively, "Users") acknowledge and agree that we are solely a venue for communications and neutral facilitator and are not directly involved, nor is a party to the transactions, agreements, contract or arrangements between Users.

The fees are exclusive of all sales, good and services tax, as well as charges of fees enacted in the future. Service pros shall be liable to pay Goods and Services Tax ("GST") and any other applicable tax or statutory levies on the amount of fee at the prevailing statutory rate.

A valid credit card is required for Service Pros to pay the fees and any other charges. By inputting the details of a valid credit card onto the Platform, Service Pros agree and authorize the Company to automatically charge any fees to such card.

We do not guarantee that Service Pros will be punctual, or will attend any of the scheduled appointments, as Service Pros are not employees, contractors or agents of the Company, nor are we an agent for the Service Pros. We make no guarantees or representations regarding the skills and/or the outcome or quality of service performed by Service Pros.

We do not endorse or recommend the services of any particular Service Pro. Any reference on the Platform or at the premises of a Service Pro to the Company's verifications (i.e. inhouse verified) indicates only that the Service Pro is a registered member of the Platform, and is not an endorsement, certification or guarantee by the Company.

Where Consumers have a dispute with Service Pros, the former should address such disputes with the Service Pro directly. Users hereby agree to release the Company (and our officers, directors, affiliates, employees and agents) from any damages or claims (including consequential and incidental damages) of every kind or nature, suspected and unsuspected, known and unknown, and disclosed or undisclosed, arising out of or in any way connected with such dispute.

As a User of the Platform, you agree to comply with the Agreement and all applicable laws and regulations. You acknowledge and agree that the Platform is for your personal use only. You undertake not to misuse or attempt to misuse or circumvent the Platform, or are using or attempting to use the Platform for any unlawful, immoral, inappropriate or non-personal purposes.

You may not use the Platform to recreate or compete with the Company, or to solicit or harass other Users, or for any other purpose not contemplated herein. You are prohibited from advertising or soliciting services not within the ambit of any of the services offered by the Platform at the material time when the advertisement or solicitation was publicized.

Unless otherwise specified in the additional terms that apply to the Services you are using, the terms in this Section 8 apply to you. We offer Service Package booking service ("fee-based Services"). These fee-based Services are governed by the additional terms you agree to when you purchase the fee-based Services and these Terms.

Upon registering on the Platform, Consumers will be prompted to disclose certain information about yourself and your service request, while service pros will be prompted to disclose certain personal information and information about your expertise. You will be able to store some of the information on the Platform. Some of the information provided will be shared with other Users.

By providing the information to the Platform, or by submitting a service request, you expressly request and expressly consent to being contacted by us and by Service Pros via phone, email, mail text (SMS) messaging, or other reasonable means, at any of your contact numbers or addresses, in order that the Company may perform its role of connecting Consumers with Service Pros.

While we cannot guarantee the work performed by a listed Service Pro, and while we have no obligation to you with regard to your relationship with a Service Pro, the Company may, upon your request, provide limited assistance in resolving disputes between you and a Service Pro. You must participate and use good faith efforts to resolve problems through the Company resolution process.

You agree that all of the content and information posted by you or your agents or designees, with the exception of certain Personal Data as specified on our Privacy Policy, on the Platform, including but not limited to: Ratings & Reviews, Photographs or Images, Comments, Questions and/or Answers, Any other content (collectively, "Content") may be viewed by the general public and will not be treated as private, proprietary or confidential.

All text, graphics, editorial content, data, formatting, graphs, designs, HTML, look and feel, photographs, music, sounds, images, software, videos, designs, typefaces and other content (collectively, "Proprietary Material") that users see or read through the Platform is owned by the Company, excluding user-generated content that the Company has the right to use.

Users may not copy, download, use, redesign, reconfigure, or retransmit anything from the Platform without the Company's express prior written consent and, if applicable, the holder of the rights to the user generated content.

While the Company takes certain steps to verify the identity of Service Pros, such verification is based on the information provided to us by Service Pros. Thus, we cannot confirm that Service Pros are who they claimed to be and, we cannot and do not assume any responsibility for the accuracy or reliability of the identity or background check or any information provided by service pros themselves.

DISCLAIMER: THE COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESSED OR IMPLIED, RELATING TO THE SCREENING PROCESS, PROCEDURE, OR INFORMATION OBTAINED OR PRESENT IN THE SCREENING PROCESS OR DISCLOSURES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT THE SCREENING OR VERIFICATION PROCEDURES OR STANDARDS ARE SUFFICIENT OR THAT THE INFORMATION RECEIVED IN THESE SCREENING OR VERIFICATION PROCEDURES IS ACCURATE, TIMELY OR ERROR FREE.

All Ratings and Reviews of a service pro displayed reflect the opinions of other Consumers, and do not reflect or represent the opinions or representations of the Company. The Company disclaims any and all representations or warranties with regard to the Ratings and Reviews.

The Company provides content relating to the services offered by Service Pros in the Platform. Such contents are provided "As-Is", without any warranties or representations, and you assume all liability and responsibility for your use of such Articles. You understand and agree that the Articles do not provide advice, and that such Articles are no substitute for the advice of a professional.

Links (such as hyperlinks) provided on the Platform do not constitute the endorsement by the Company of those sites or their content. Such links are provided as an information service, for reference and convenience only. The Company does not control any such sites, and is not responsible for their content, or any changes or updates to such sites.

You acknowledge and agree that the Company is only willing to provide the Platform if you agree to certain limitations of our liability to you and third parties. Therefore, you agree not to hold the Company, its affiliates, its licensors, its clients in promotions, sweepstakes or contests, or any of such parties' agents, employees, officers, directors, corporate clients, or users liable for any damage, suits, claims, and/or controversies.

You hereby agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, licensors, attorneys, independent contractors, providers, subsidiaries, and affiliates from and against any and all claim, loss, expense or demand of liability, including attorneys', investigators', and experts' (or similar) fees, disbursements and costs incurred.

Any dispute, controversy or claim arising out of or relating to this contract, or the breach, termination or invalidity thereof, shall be settled by arbitration in accordance with the UNCITRAL Arbitration Rules as at present in force and as may be amended by the rest of this clause. The appointing authority shall be Hong Kong International Arbitration Centre (HKIAC). The place of arbitration shall be in Hong Kong at HKIAC.

This Agreement is governed by and shall be construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China. The Hong Kong courts are to have non-exclusive jurisdiction to settle any disputes or claims which may arise out of or in connection with this Agreement for which purpose each party agrees to submit to the jurisdiction of the courts of the Hong Kong Special Administrative Region of the People's Republic of China.